Powerfront

From our very foundations, Powerfront has been driven by constant innovations to build the world’s best customer engagement platform, to deliver seamless omnichannel service for customers of the most iconic global brands - including Gucci, Saint Laurent, Balenciaga, Versace, Loreal, Lancome, Sephora, MCM, Lenovo, IWC and more across the top 4 luxury retail groups.

Our patented visual engagement dashboard, INSIDE™ by Powerfront, enables brands to see their online customers in real-time, empowering sales & service teams to deliver data-driven, proactive and personalized omnichannel service to their online customers - just as they would in-store. The fun and animated data-rich avatars, visually represent the customer and their journey with a brand’s website, app or social messaging channels.

INSIDE ™ by Powerfront is the SaaS solution for ‘customer-obsessed’ brands wanting to engage & connect as much as possible with their online customers across digital platforms. We enable brands to recognize the best opportunities to connect and provide insights on how to convert customers based on their online behaviors, across live chat, email, text, social messaging, live 1:1 video, video feeds and one-to-many live shows.

We are the 360-view solution for connecting customers to service centers and store locations, communicating seamlessly across social platforms such as email, webchat, SMS, WhatsApp, Messenger, Instagram, Google chat, WeChat and KakaoTalk, to name a few.