Operations Executive – Platform Fraud

Job Description

The Opportunity

• You will be working alongside an ambitious, fast-moving and goal-oriented team at StackUp (https://app.stackup.dev)(under TribeX – https://tribex.co/), whose goals are to grow our community-centric platform that is transforming the way developers discover, learn and apply skills and knowledge.
• StackUp is all about breaking down complex technologies and learning paths into easy-to-tackle tutorials and projects for developers to learn from. We reward learners with both fiat money and cryptocurrency for completing StackUp’s learning content, to maximize incentives and turbo-charge their learning journey.
• Like any digital platform with a reward and payment mechanism, fraud prevention is paramount. We are looking for a platform fraud operations analyst who can implement and execute systems to support our operational needs to take action against and reduce instances of fraud on our platform. These include areas such as user submission reviews, account creation and assisting in customer service response.

Job Description

• Manage a team of submissions reviewers to facilitate excellent platform education and seamless functionality in the submissions review process
• Review user submissions and platform behavior to identify abuse trends and patterns in suspicious activity
• Take appropriate action on fraudulent submissions based on established procedures and document those actions
• Examine existing operational procedures to identify, plug and eliminate inefficiencies in the submissions review and fraud investigation process
• Lead the product operations team in handling fraud- and submissions-related user inquiries
• Generate insights through data collection, investigation and user profiling
• Work with the content development, operations and product teams to identify gaps in existing fraud prevention measures
• Lead new initiatives to strategise, recommend, operationalise and test solutions for preventative measures against anticipated fraud, including the exploration and implementation of technological tools and product-adjacent solutions to tackle likely problems
• Represent fraud prevention and operations in product strategy and roadmap development

Requirements

• Singapore Citizen or Permanent Resident
• Based full-time in Singapore
• 1+ years of experience in product operations or an operational role that worked closely with product and engineering teams, preferably in the startup industry
• A proven track record in successfully managing and executing projects that involve the implementation and execution of operations systems
• Knowledgeable in operational system implementation and process re-engineering
• Knowledgeable in the learning and education of programming languages (You do not need to be proficient at any particular programming language. However, as the StackUp platform teaches aspiring developers to code, being familiar with basic programming and the process of learning how to code will help with the submissions review process.)
• Strong problem solving, pattern recognition and analytical skills
• Familiarity/experience in fraud detection and/or integrity management of educational platforms
• Excellent interpersonal and communication (written and verbal) skills

What We’re Looking for in You

• Quick to learn and adapt, and pick up new technologies where necessary
• A strong sense of accountability and ownership
• A strong sense of empathy and can work effectively with team members
• Comfortable working in the open and cross-functionally
• Able to work independently and proactively in a lean team
• Able to work under time pressure to deliver high quality output
• An outcome-driven individual who is able to focus on meeting the overall business needs
• A self-starter capable of path-finding complex topics and problems and breaking down large, complex problems into smaller, actionable pieces

What you can look forward to

• Working closely with a team of highly motivated and empathetic individuals
• Opportunity to learn how to successfully run operations on a Learn and Earn platform with accelerated growth
• Exposure to the fast-growing web3 environment
• Freedom to innovate, research, test and implement solutions that will have a direct impact on user behaviour
• Non-hierarchical work environment
• Flexible work arrangements