Customer Engineer

Job Description

Posted on: 
2023-04-18 09:22

We’re on a mission to build Product-Led Sales technology that transforms how go-to-market teams use data to drive revenue. But, this is just the beginning. Our vision is to bring the power of data to everyone..

In less than 2 years, we’ve accomplished A LOT. We built the first Product-Led Sales platform for customers like Miro, Webflow, and Linear, created a 2,000+ member community, and pioneered the Product-Led Sales category. We Series A backed by best-in-class investors (First Round & Coatue) and angel investors (COO Notion, CPO Figma, CRO Zapier, CEO dbt, COO Datadog, CEO Postman, CPO Adobe, etc.)

The Pocus team is full of humble overachievers that like to move quickly, build for impact, solve incredibly tough problems… and have a ton of fun.

Why this role

  • Solve real problems for customers with a product that they love: Go-to-market teams rely on Pocus to uncover new revenue opportunities and save hours / week digging through data. Customer’s have referred to Pocus as an “answer to all of their prayers.”
  • Be the founding member of the go-to-market team: As the founding member of team, you’ll build the foundation of the role for years to come.
  • Meaningfully shape our product: We’re extremely customer-centric at Pocus. You’ll be the eyes and ears for all customer needs and work with the co-founders and product to inform our roadmap.
  • Learn more in 1 week at Pocus than 1 year at another company: We do more with less — we’re able to ship what other teams with 10x of the resources do in 1/10th of the time. We’ve had a lot of awesome accomplishments, but still have so much left to do.
  • Join an incredible team at a magical time: We’re at the beginning stages of explosive growth. Join a passionate, scrappy, and no-ego team of builders that will inspire you every day.
  • Choose your own adventure: ****Because the team is small (but growing fast) you’ll wear a lot of hats, from pre-sales to post-sales, solutions architecting to technical solutions. This is a great opportunity to experience a variety of roles and see where you might find yourself gravitating.

What you’ll do

  • Partner with founders, customer success, marketing, sales, and engineering to drive customer onboarding, implementation, and activation
  • Be the technical primary point of contract for various stakeholders at our customers – from end-users to C-level
  • Conduct data modeling to simplify complex customer data systems and the data elements within them
  • Implement new Pocus workspaces for customers and ensure proper configuration and setup
  • Run constant discovery to identify new opportunities and understand the obstacles preventing customers from adopting Pocus; build workflows to solve the problems
  • Work across the organization to represent the customer’s voice and drive improvements in the product
  • Create technical content to demonstrate best practices and drive customer adoption through trainings, documentation, and async video
  • Constantly capture and synthesize product feedback from our customers; make product recommendations based on this feedback

Who you are

  • You are empathetic and highly driven to make customers successful with a consultative attitude
  • You thrive with autonomy and ambiguity and love taking on open-ended unstructured problems
  • You’re able to think on your feet and solve problems creatively during calls with technical customers
  • You’re excited to create and shape new processes and workflows
  • You are passionate about evangelizing Pocus and the category of Product-Led Sales
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • You have a growth mindset and view setbacks as learning opportunities, not failures
  • You have a strong engineering background and/or knowledge of SQL
  • You’re naturally curious

At Pocus, we’re looking for people who are humble overachievers with an ownership mentality and a love for building. If this sounds like you, we encourage you to apply, even if your skills don’t perfectly match our job descriptions (especially if you’re making a career change or are insanely passionate about Product-Led Sales!). At Pocus, we welcome your diverse backgrounds and celebrate different perspectives that challenge the status quo. We will never discriminate on the basis of religion, color, gender identity, disability, marital status or any other characteristics protected by law.

Apply now

More job openings

By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.