Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever and Jobvite technologies, and NXTThing RPO services, Employ serves more than 18,000 customers across all industries. For more information, visit us at www.employinc.com.
Reporting to the CEO, the Chief Customer Officer will play a critical, strategic, role in driving value for our customers across our software brands. The successful candidate will be a hands-on, high-energy, experienced executive who looks forward to working in a rapidly changing environment and wants to make a difference every day.
Primary Areas of Focus:
Represent the voice of the customer cross-functionally across Employ driving focus on customer outcomes, value and experiences
Operationalize a seamless customer journey built of customer value across all functions using tools and technology to drive revenue
Create proactive, repeatable processes and playbooks to drive a consistent and strong customer experience to improve efficiency, productivity and self-service internally and for customers
Drive strategy, structure, management and operations of the professional services organization including technical consulting teams aligned to key business and finance metrics
Develop a comprehensive partner strategy including strategy, onboarding, certification and measurement of partners
Build strong alignment with peers across the Revenue, Product, Marketing, Finance and other teams.
Demonstrates operational excellence with a metrics-driven, results-oriented approach focusing on gross and net retention
Recruit, motivate, and retain a high performing Customer-focused organization, driving employee engagement, satisfaction and morale
What you’ll bring:
Functional leadership experience across multiple post-sales functions (Customer Success, Professional Services, Customer Support)
Experience building strong cross-functional relationships
Understanding of working with complex solutions globally
Ability to create relationships with our C-Level customer executives
Strong desire to focus on delighting customers
Strong experience in launching programs to improve Customer outcomes and experiences
Leadership experience operating at scale
Employ is an Equal Opportunity employer. Employ is an EVerify employer.