Customer Support Specialist

As Customer Support Specialist at Etherscan, you will be able to:

Assist users from all over the world to navigate Etherscan and Ethereum

Write tutorials and explainers simplifying technical content for the average user

Learn and explain the latest developments in a fast-growing platform and industry

In this role, you will:

Respond to user questions in a timely and accurate way

Identify user challenges and explain how related features can help

Analyze and report bugs with the product

Share feature requests and user feedback with the team

Proactively update off-chain metadata to the website quickly and correctly

Help with the curation of Ethereum & Etherscan FAQs

Process technical information into simple, digestible content

Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions

You will be a great fit if:

At least 2 Years of experience as a Customer Support Specialist or similar CS role

A Bachelor’s degree in English, communications, linguistics, or related field

Experience using help desk software and remote support tools

Strong command in English (both written and spoken)

Excellent communication and problem-solving skills

Skill at identifying common trends between support tickets to preempt issues and bugs

High empathy with users less knowledgeable about blockchain and cryptocurrencies

Ability to handle all types of user questions politely and patiently, with assertiveness when necessary

Self-motivated and able to work independently with minimal supervision

Extra points if you are passionate and knowledgeable about Ethereum