Client Services Executive

Job Description

Posted on: 
2023-04-18 09:22

Why this role is important to Talogy

This role is based in the International Client Experience team who are a central resource supporting clients and colleagues using Talogy’s products and services. As the Client Services Executive, you will provide excellent support to external and internal clients who are using our broad range of Talent Management products. You will have direct client contact, dealing with queries, processing orders and running client projects.


Who are we looking for?

This role requires growing a good understanding of Talogy’s product solutions, with an interest in continuously developing your knowledge. You will need to be a confident communicator both verbally and written; you will have strong customer awareness and be able to liaise with internal departments to ensure clients get the best from the business. This role is suited to someone with a high attention to detail who can use their own initiative to resolve problems and queries.


Core responsibilities

Product Operations

  • Managing the Client Services inbox, ensuring all emails are dealt with promptly and filed appropriately once actioned.
  • Answer the Client Services switchboard, ensuring calls are dealt with promptly and providing cover throughout the day.
  • Process product orders, which includes updating the request on the platform and making sure the order is invoiced accurately.
  • Set up subscriptions on the platforms and monitor usage for Sales as and when required.
  • Run projects on behalf of clients to deliver an end-to-end service.
  • Develop a good understanding of Talogy’s platforms and product suite to support clients and internal stakeholders.
  • Gather client requirements, make product recommendations, and send supporting materials (sample reports, overview sheets and demo links) to showcase product offering. Refer larger product opportunities to the sales team.
  • Provide first line support to administrators and participants on our platforms, within the terms of our SLA if applicable. If unable to resolve the query escalate to tier 2 support.
  • Deliver training to clients on how to use our platforms.
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