Commercial Account Executive

Job Description

Posted on: 
2023-04-18 09:22

Do you love helping customers? Do you have an appreciation for new technology? Do you thrive in fast-paced environments? Do you want to make a meaningful impact at a high-growth startup?

We’re looking to continue and grow our Commercial Account Executive / Product Specialist team at OpenPhone. 

We’re looking for someone who’ll quickly become a product expert, helping small businesses and startups solve their communication challenges. You’ll represent the voice of the customer to our product team and play a key role in the development of a world-class buying experience. Does this sound interesting?

Here are some things you’ll do

  • Be the first point of contact for prospects and customers evaluating OpenPhone.
  • Quickly identify, qualify, and follow up on inbound leads (trial signups, demo requests, incoming chat) via phone, email, SMS, etc. You’ll interact with hundreds of folks every week.
  • Become a product expert (and power user) of OpenPhone and its value proposition.
  • Set up and host both 1-1 and 1-many demos like this one walking customers through the product and answering any questions.
  • Come up with additional creative ways to deliver a best-in-class buying experience.
  • Document your findings and feedback in the appropriate tools, while sharing your experience with the broader company.
  • Provide support on additional sales projects as needed.
  • You will document processes and enjoy finding more efficient ways to scale our workflows

About you

  • You have at least 2 years of professional experience under your belt. Ideally, you’ve been in a customer-facing role working for a SaaS company.
  • You’re a great communicator regardless of the medium – phone, email, video.
  • You have excellent communication skills and can effectively prioritize your work in a fast-paced environment.
  • You are analytically minded and love solving ambiguous problems.
  • You’re self-motivated, hungry to learn and work both fast and smart.
  • You’re passionate about creating a delightful customer experience for every person you’re in touch with.
  • You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time
  • You have experience in a closing sales roles (preferred, not required)

We’re a fully remote team distributed across the world, from San Francisco to Manila, from Milan to Sydney. We thrive asynchronously as a team that is curious, ambitious, and dedicated to their work. We value trust above all else, and have a strong bias for action. If you’re looking for a place to do your life’s work, please get in touch. We’d love to hear from you.

And remember, there’s no such thing as a ‘perfect’ candidate. We’re looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don’t think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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