
Customer Success Manager
Location
Remote (Worldwide)
Category
Remote Customer Support Jobs
Salary
$120,000 â $190,000
Job Description
Posted on:
2023-04-18 09:22
What you’ll do:
- Onboard high value clients. You’ll train and assist new high-profile clients. This consists of running onboarding sessions, managing timelines, and ensuring our new sales wins come to fruition successfully.
- Account management. You’ll manage a portfolio of key customers to ensure they are successful. You’ll hold recurring meetings, handle client requests, and monitor account health.
- Expand existing relationships. Youâll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.
- Handle feedback. Incorporating client feedback is essential to our long-term growth. When clients make requests, youâll uncover their goals, analyze the request, problem-solve when needed, and provide useful feedback to our product team.
You are:
- Autonomous: able to act effectively and independently. One of our core values at Tremendous is “everyone is an entrepreneur.”
- Highly organized and attentive. It’s important that we’re able to take care of customer requests in a timely fashion, and that we deliver success to each client.
- Empathetic towards customers and colleagues.Â
- A strong written communicator.
- Strategic: able to tactfully manage client relationships, complaints & deals.
You have:
- 5+ years experience in a sales, customer success, or account management function.
- Prior experience at a tech or B2B startup.
What’s cool about the role:
- Our customers love us. Check the reviews! We’re fast, adaptive to customer suggestions, and weâre easy to work with. You can feel confident about what you’re selling.
- Our financials. We are a profitable fintech company with lightning fast growth. We also control all of our own equity. You won’t find many companies like us.
- Remote work and output based. Success isn’t judged on hours online or office presence. We hire all across North and South America and run core hours from 12-4 EST. You and your team decide how you work best.
- Our compensation is exceptional. Not only do we track and pay at the top of the range for our roles, your compensation includes valuable equity.