Customer Support

We’re looking for an enthusiastic Customer Support Specialist to join our team and be fully responsible for proposing solutions (via email and chat) to questions raised by our customers within the Swedish and UK market on payments, invoicing, account management, and our products, by researching and explaining our services.

You will be part of our Customer Care team and will be in charge of guiding and helping the users with any queries they might have, and evaluating the updates to our products to recommend possible improvements.

Requirements

– At least 1 year of experience in Customer Care or in a similar position;

– Full professional proficiency in Danish, Swedish, and English;

– Remarkable enthusiasm and willingness in supporting a scale-up during its growth phase;

– Exceptional soft skills and team spirit.

Added Values

– Previous experience in start-up, and scale-up working environments.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world.

At the same time, you have our Bologna and Milan offices at your disposal. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model to give our colleagues a chance to work from one of our offices for up to 2 days per week.

Benefits

COMPETITIVE SALARY – We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays/year);

WORK EQUIPMENT – We’ll provide an equipment allowance so that you can perform at your best;

LEARNING BUDGET – We’ll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;

BRIGHT & HEALTHY WORK ENVIRONMENT – You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;

THERAPY INCENTIVE – We offer online therapy sessions in English/Italian and anonymously. You will be able to choose among psychologists experienced in different approaches and specializations;

TRAVEL ALLOWANCE TO VISIT A COLLEAGUE – We’ll provide you with a travel allowance so that you can visit your colleagues based on the other side of the world;

COMPANY RETREATS – We get together in amazing destinations once a year to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D’Orcia, Capri, the Dolomites, or the Tonnara di Scopello;

NOMAD CO-WORKING GATHERINGS – We rent stunning villas in dream locations to put at your disposal and on a voluntary basis, spaces from where you can work, meet up, and stay for the week together with the team. This time it is the turn of Lake Garda and Salento;

ENGLISH CLASSES – We offer online English classes weekly, on several levels, within working hours;

REMOTE WORK – You can work 100% remotely or, if you prefer, from one of our beautiful offices in Italy (in Bologna and Milan, both incredibly well-located and lovely places to work from). We are used and fully structured to onboard people who prefer to work full-time remotely.