Ecosystem User Success Director

Job Description

Posted on: 
2023-04-18 09:22

What you will do

  • Internal champion for end users on the entire user journey – from acquiring tokens to successfully using dApps on the Gnosis Chain. 
  • Identify opportunities and leverage resources to shorten the end-user journey, such as designing products and publishing user-friendly tools.
  • Distill and communicate end user feedback to the project/engineering teams to improve user experience. 
  • Demonstrate how end users can utilize Gnosis Chain in a variety of ways through training, demos, and strategy sessions.
  • Work with the marketing team to design and execute customer engagement and success campaigns.
  • Cultivate a satisfying user experience on Gnosis Chain for users of all levels of expertise on the blockchain. 

Who you are

  • A champion of user experience and an internal customer advocate that can effectively collaborate with cross-functional teams, including product, sales, marketing, and engineering. 
  • Strong understanding of blockchain infrastructure and L1/ L2 ecosystems.
  • Solid experience in a customer/client-facing role such as Technical Product Manager.
  • Ability to have technical conversations with users of all levels of sophistication. 
  • Problem-solving skills around technical, product, and business questions.
  • Strong time management skills and the ability to manage multiple competing priorities.
  • Prior experience at a growth stage Web3 company.
  • Comfortable working in a remote environment. 

What we can offer you

  • Do you need resources to pursue your professional goals? -> We got you covered with a personal education and conference budgets; 
  • Is there something that you would like to try out within our projects? -> You can use your Friday afternoons on research or on a side project in our ecosystem;
  • Our hierarchy is flat, so there is no chance to get lost in vertical looking organizational structure;
  • Not really an early bird? No worries! -> Flexible working schedules and remote work policies are, for a long time, part of our culture;
  • And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you all tools you need!
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