Lead IT Administration

At Hex Trust, we’re building trust In the digital ecosystem and we’d like you to help us deliver on that

promise. Providing enterprise-grade custody services like ours requires an unwavering commitment

to security and an understanding of the importance of maintaining a secure infrastructure. We’re a

small, but growing group looking for an engineer able to help put the right tools and processes in

place and help take our business to the next level!

RESPONSIBILITIES

• Set up and manage the internal IT infrastructure and workspace systems
• Provide a responsive support for our end-user community
• Manage requests through various touch points such as Jira, Slack, email, and in-person
• Communicate IT service outages, upgrades, and maintenance to the end-user
• Perform periodic system checks, upgrades, CVE patches, and hardware refreshes
• Provision end-user devices and related accessories
• Maintain an accurate IT asset inventory
• Manage the office network and VPN services for local and remote colleagues
• Actively identify potential pitfalls and implement preventive solutions
• Work with service providers on project and BAU activities
• Support new employee onboarding including access and equipment provisioning
• Support employee off-boarding, including IT asset recovery and access de-provisioning
• Automate tasks with scripting, e.g. AppleScript, bash/zsh, Python, Google Apps Script
• Work with DevOps and infrastructure engineers on system integrations, releases and upgrades
• Enhance operating procedures, system stability, and user satisfaction
• Implement BCP solutions and ensure system readiness
• Implement best practices in IT system administration
• Implement security protocols and user training to minimize potential threats
• Adhere to company policies and conform to regulatory requirements
• Keep abreast of the latest end-user technologies
• Degree or above in Computer Science or related discipline
• At least 8 years of relevant experience in system admin and end-user technology
• A passionate, proactive, result-driven professional with proven ability to work under pressure
• Ability to multitask, balance priorities, and handle conflicts
• A track record of recommending and driving change
• An excellent communicator, critical problem solver, and a great team player
• Strong knowledge of Mac hardware and macOS management including ABM, APNs, Jamf/Kandji
• Strong knowledge of SaaS sysadmin such as Google Workspace, Slack, and Atlassian
• Knowledge of Linux sysadmin is a big plus

Make a difference and get yourself noticed in a rapidly growing company, providing multiple opportunities for career and personal development. We are a dynamic, multi-cultural team of smart, motivated people based in brand new offices in the heart of Hong Kong’s Central business district. We’ll give you tough challenges, while offering rewarding results to match, as well as regular team and social events and flexible working arrangements when needed.

• Diverse and inclusive team: A diverse and international team who come from over 15 countries with diversity of both thought and background on a mission to disrupt the digital asset industry. We support each other and take pride in our achievements. We attract talent from well known global multinational companies and institutions.
• Ownership & learning-curve: Opportunity to make an active contribution to the growth story of one of the leading disruptors in the FinTech industry.
• Communication: We treat our staff like owners by being open, transparent, and providing regular communication about our direction and progress. We provide regular insight into decision making, strategy, and corporate-wide objectives and key results progress so that each of our employees is aligned and empowered. And we constantly strive to improve how we can communicate more effectively.
• Office: We offer both the flexibility to work remotely or to work in >