Sales Development Representative – Inbound

Job Description

Posted on: 
2023-04-18 09:22

Shopify is looking for quick-thinking, vibrant and naturally curious individuals to join our EMEA inbound sales team as Sales Development Representatives. In this role, you are responsible for qualifying leads to opportunities, including warm and cold outreach via phone, email and Linkedin. You will also be responsible for keeping up-to-date with new commerce trends and developing an understanding of our product offerings to help more merchants grow on Shopify. 

At Shopify, there is a unique opportunity for high-impact sales professionals to build a career with a company that will continually provide opportunities for growth. You will be the merchant’s dedicated point of contact during the qualification period and your work will make a direct impact on our goals to make commerce better for everyone.


  • Conduct high volume and timely outreach qualify leads through calls, emails, social media, and other channels
  • Asking the right questions; qualifying merchants via live web chat and phone inquiries regarding Shopify. You’re the first point of contact; creating an incredible first impression with our merchants and partners
  • Following Up; maintaining active engagement with new and existing leads through creative and personalized follow-up
  • Collaborating with cross-functional teams internally and externally
  • Product Knowledge; staying up to date with all the new product features
  • Problem Solving; connecting inquiries to the appropriate members of the Shopify Sales Reps by conducting high-level qualifying conversations with prospective merchants


  • Fluency in English mandatory as well as either French or German
  • Software sales experience
  • High-energy and have a positive attitude
  • Be up to date with the world of technology
  • Be a highly motivated, driven and self-starting individual who can hit the ground running
  • Ability to thrive in a fast-paced and ambiguous environment
  • Strong process improvement skills to help develop the role as things change with the business
  • An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps
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