Trust Officer

Job Description

Posted on: 
2023-04-18 09:22

The Trust Officer role is a great opportunity for Trust Officers/Specialists who are looking to leverage their financial services experience into a crucial role at a cutting edge cryptocurrency firm.


  • Responsible for administration and oversight of all accounts under administration.
  • Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing client communications throughout the entire customer relationship experience.
  • Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures.
  • Work with sales team members and assist with answering questions and fulfilling requests for more information.
  • Handle any complaints and provide regular customer feedback to the entire team.
  • Establish and maintain a database on the status of new and existing clients.
  • Streamline the onboarding process and customer service process by identifying problems and achieving best resolution.
  • Develop and maintain expertise in the products and services offered to clients.

Skills and Experience

  • Bachelor’s Degree and an advanced degree or certification
  • 6 years of customer relationship service and 3 years of experience working at a trust company
  • Highly effective verbal and written communications – fluency in both English and Germany required
  • Strong customer service skills
  • Accuracy and attention to detail
  • Highly organized with work tools like emails, spreadsheets, databases
  • Extremely high sense of urgency when servicing external and internal clients
  • Analytical skills, positive attitude, listening and problem-solving skills
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