Trust Officer

The Trust Officer role is a great opportunity for Trust Officers/Specialists who are looking to leverage their financial services experience into a crucial role at a cutting edge cryptocurrency firm.

Responsibilities

• Responsible for administration and oversight of all accounts under administration.
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing client communications throughout the entire customer relationship experience.
• Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures.
• Work with sales team members and assist with answering questions and fulfilling requests for more information.
• Handle any complaints and provide regular customer feedback to the entire team.
• Establish and maintain a database on the status of new and existing clients.
• Streamline the onboarding process and customer service process by identifying problems and achieving best resolution.
• Develop and maintain expertise in the products and services offered to clients.

Skills and Experience

• Bachelor’s Degree and an advanced degree or certification
• 6 years of customer relationship service and 3 years of experience working at a trust company
• Highly effective verbal and written communications – fluency in both English and Germany required
• Strong customer service skills
• Accuracy and attention to detail
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, listening and problem-solving skills