Account Manager

Job Description

Posted on: 
2023-04-18 09:22

We seek an Account Manager who will report directly to the Head of Sales and focus on Accounts Renewals, Expansions and Upsell opportunities across a portfolio of clients. You will work closely with the Customer Success team to understand the client base and explore opportunities to improve business performance.

What will be your day-to-day?

  • Schedule and structure contract renewal meetings with a portfolio of customers to demonstrate the value generated to the customer throughout using the license.
  • Demonstrate, promote, and sell Codacy products’ present and future functionality and key value propositions to the existing customer base.
  • Work alongside the Customer Success Team to understand the status of the client base, what are the challenges and opportunities, always thinking from a renewal and expansion standpoint
  • Identify cross-sell opportunities and communicate with the sales team regularly.
  • Develop and foster relationships with the Client base.
  • Meet regularly with other teams to discuss progress and find new ways to improve business

What are the skills and experience needed to do the job successfully?

  • Excellent communication skills in English, both verbal and written;
  • Prior experience in Account Management, Sales or Customer Success or similar;
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Experience working with a technical and/or SaaS product;
  • Good knowledge of Hubspot and other CRM tools
  • Excellent organisational skills and attention to detail
  • Our customers include developers, Engineering Managers, CTOs and non-technical stakeholders (among others). Therefore it is critical that you can:
  • Understand and convey technical information, adapting your approach depending on your audience;
  • Build relationships with a wide variety of people and seniorities.
  • Some level of industry knowledge and their key business processes (or a high propensity to learn);
  • Independent thinker who can recognise where processes can be improved and who to collaborate with to improve them.

What else makes working at Codacy great?

  • Competitive Salary.
  • Variable compensation linked to renewals, expansions and cross-sell opportunities Comprehensive health insurance
  • Generous learning and development budget;
  • Flexible holidays;
  • Flexible working hours;
  • A remote first work policy
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