All Turtles

Business Operations Manager for Sora Union

Job Description

Posted on: 
2023-04-18 09:22

Talent is everywhere, opportunity is not. Sora Union changes that.

Sora Union is a professional services company specializing in design, localization and QA projects for businesses, organizations and governments. The Sora Union team is globally-distributed and made up of diverse and talented professionals impacted by or at-risk of displacement due to conflict or climate change.

As a Business Operations Manager for Sora Union, you will provide overall account operations leadership, manage selected projects end to end, and coordinate project managers.


  • Partnering with business development and team leaders on pre-sales activities. Planning and conducting client discovery workshops, requirements analysis and documentation, scoping, project planning, and budgeting.
  • Managing project finances by negotiating statements of work with partners and clients, ensuring excellent delivery within budget.
  • Building positive and productive working relationships with clients for business growth.
  • Analyzing and prioritizing client requests while adapting to meet timely delivery goals.
  • Coordinating dynamic teams and external partners in the execution of product development and cross-functional marketing projects.
  • Team staffing and workload assignments.
  • Monitoring and reporting on the project’s progress and finances.
  • Escalation contact for client inquiries regarding delivery.
  • Developing, analyzing, and reporting delivery performance metrics.
  • Continuously improving the delivery processes, tools, and methodologies, meeting business goals.


  • 3+ years of experience in services client delivery role.
  • 7+ years of experience as project/product lead. 
  • Strong project management skills, including experience in developing and managing cross-functional project plans, budgets, and staffing.
  • Ability to adapt to changing circumstances and priorities.
  • Excellent communication and interpersonal skills, including building strong relationships with clients and stakeholders.
  • Experience coordinating cross-functional distributed teams.
  • Strong leadership skills.
  • Problem-solving and agile mindset. 
  • Ability to identify, assess and manage risks and issues.
  • Proactive, self-motivated, hands-on, and organized approach to work.
  • Solid experience working with Agile, Waterfall, and Hybrid methodologies.

The Business Operations Manager role will report to the Head of Business Operations. This role is a distributed position, and can be based in any location.

Sora Union operates independently in association with All Turtles. We work with a variety of partners and clients, some inside the All Turtles product studio as well as external companies. 

Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.

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